How we support your D365 F&O implementation

For your D365 F&O implementation

IT|Fandango

Terms & Conditions

By subscribing to and using The Learning Hub platform, you agree to the following Terms and Conditions. These terms form a legally binding agreement between you (the individual subscriber) and IT Fandango Ltd.

1. Definitions

We / Us / IT Fandango – IT Fandango Ltd, a company registered in England and Wales.

You / Subscriber – The individual user who purchases and accesses The Learning Hub.

Learning Hub – The subscription service providing access to D365 F&O sandbox environments and training material.

Sandbox – A shared Microsoft Dynamics 365 Finance & Operations environment provided for non-production use.

Training Material – All videos, documents, pages, and other content made available through The Learning Hub.

Subscription Fee – The amount payable for access to The Learning Hub.

Subscription Period – One calendar month from the date of purchase, with automatic renewal unless cancelled.

2. Service description

Your subscription includes:

  • Access to a shared D365 F&O sandbox, available 24/7.
  • Access to online training material, provided in video and text format.

No consulting, advisory, or one-to-one support is included. We do not provide personalised training, instruction, or guidance as part of the subscription.

We may update, modify, or withdraw parts of the service at any time.

3. Sandbox usage terms

The sandbox is intended for individual learning and experimentation only. You agree to the following conditions:

  • Shared access: All users share the same sandbox. Your changes may be visible to others.
  • No guarantees: We may reset the sandbox and delete all data without warning. We do not guarantee data persistence.
  • No technical modifications: You must not deploy custom code or attempt to access system infrastructure or backend components.
  • No commercial use: You must not use the sandbox to deliver services to clients or conduct commercial activity.

We reserve the right to suspend or terminate access if these terms are breached.

4. Training material

The training content is provided for personal learning only.

You must not:

  • Download, copy, or redistribute the material.
  • Use it for commercial training, resale, or public presentation.
  • Share it with others in or outside your organisation.

All intellectual property remains with IT Fandango. Breach of these terms may result in immediate termination without refund.

5. Account and access

Each subscription is limited to one named user. You must not:

  • Share your login credentials.
  • Allow anyone else to access the sandbox or training material using your account.

We may suspend or terminate access if we detect unauthorised use.

6. Support and availability

  • The sandbox is provided on a best-effort 24/7 basis.
  • We may apply updates or perform maintenance at any time, which may result in short interruptions.
  • Support is strictly limited to technical issues only (for example, if you are unable to access the sandbox or The Learning Hub platform).
  • We do not offer support for training content, platform usage questions, or career advice as part of the subscription.

7. Payment, cancellation, and refunds

  • Subscriptions are billed monthly in advance via our online payment system.
  • Your subscription renews automatically unless cancelled.

Cancellation

  • You can cancel at any time via the Cancel Subscription form in your account.
  • Cancellation takes effect immediately. No further access will be provided.
  • You are not entitled to refunds for partial months or unused time.

Instalments

  • If we offer and you choose to pay by instalments, you commit to paying all instalments in full. Missed or late payments may result in immediate suspension or demand for full balance.

Refunds

  • All payments are final and non-refundable.
  • In exceptional cases, we may offer refunds at our sole discretion.

8. Data and privacy

  • You may enter data into the sandbox at your own risk. Do not enter confidential or personal data.
  • You are responsible for backing up any data you wish to retain.
  • We process minimal personal data to manage subscriptions and access. Please refer to our Privacy Policy for details.

9. Acceptable use

You must not:

  • Use the sandbox or platform for any unlawful, abusive, or disruptive activity.
  • Attempt to access or interfere with the underlying infrastructure.
  • Use the service to impersonate others or misrepresent your identity.

Violation of this section may result in termination without refund or notice.

10. Intellectual property

All content, systems, and training material are the property of IT Fandango. Nothing in these terms grants ownership or transfer of intellectual property rights.

You receive a non-exclusive, non-transferable licence to access The Learning Hub content for personal learning during your Subscription Period only.

11. Limitation of liability

  • The Learning Hub is provided “as-is”, without warranties of any kind.
  • We do not guarantee uninterrupted access, data availability, or fitness for any specific purpose.
  • We are not liable for indirect, incidental, or consequential losses arising from use of the service.
  • Our total liability to you for any claim will not exceed the total Subscription Fees paid by you in the last 12 months.

12. Indemnity

You agree to indemnify and hold harmless IT Fandango against any claims, losses, or damages arising from your misuse of the sandbox, training material, or breach of these terms.

13. Termination

We may terminate your subscription and access immediately if:

  • You breach any of these terms
  • You fail to make payment
  • You misuse the sandbox or materials

On termination, all rights and access under this agreement cease immediately.

14. Changes to these terms

These terms apply only to The Learning Hub subscription. Other services (including one-to-one advisory calls) are offered separately under different terms.

We may update these terms at any time. Continued use of The Learning Hub after changes are published constitutes acceptance of the updated terms.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions were last updated on 01/05/2025.