How we support your D365 F&O implementation

For your D365 F&O implementation



The Learning Hub

What is The Learning Hub?

The Learning Hub is a training platform to teach you how to become the best Dynamics 365 F&O Functional Consultants you can be. We want offer something valuable for everyone, whether you are a newbie consultant or an already recognised F&O expert. Our goal is to lower the barrier of entries to the F&O space and help Functional Consultants in their professional development journey.

Is The Learning Hub right for me?

The Learning Hub is right for you if you are new to the Dynamics 365 F&O space, or if you are already a Functional Consultant and want to improve yourself. The only minimum requirement to join is being eager to learn on your own.

The platform might not not be suitable for you if your goals is not to be a successful D365 F&O Functional Consultant (e.g. your company uses the system and you just want training on how sales orders work).

If you are part of a company that is implementing Dynamics 365 F&O and need help with it, you should check out our consultancy services in our main website instead.

Who created The Learning Hub?

The Learning Hub is one of the services offered by us, IT|Fandango. We are a boutique consultancy company and we help companies with their Dynamic 365 F&O implementations. We work with organisations to bridge the gap between them and their main implementation partner. To learn more about our consultancy services, visit our main website.


Monthly subscription

What is the Monthly subscription?

The Monthly subscription is our monthly recurring service to gain access to all our Learning Hub content. It replaces the former Basic, Standard, and Supporter tiers with a single package to give you access to all our resources at a better price. The only thing not included in it is 1:1 guidance. For that, you may want to consider a Focus call instead.

What is included in the Monthly subscription?

The Monthly subscription gives you access to all the Learning Hub content (aside from a 1:1 consultation). Our resources include an always-on Dynamics 365 F&O tier 1 sandbox environment, an archive of recorded Q&A sessions, all our past newsletters, and more.

What happens after I subscribe?

You will get immediate access to the subscribers area, where you can find all our resources. These include the instructions to log in to our D365 F&O sandbox environment, our archive of videos and articles, all our past newsletters, and more.

How do I cancel my subscription?

You can cancel your subscription from the subscribers area. You can cancel it at any time for every reason, but we do not provide partial refunds. This means that, once you cancel, your subscription will expire immediately and you will lose access to our materials and to the Dynamics 365 F&O sandbox environment.


D365 F&O sandbox environment

Is the D365 F&O sandbox environment permanent?

Yes! You will not lose your progress after you log out. We update the environment to the latest version as soon as it’s available, which causes a few hours of downtime but has no effect on your data. Some day the sandbox will become so worn out that we will have to delete and re-create it, but we’re very far from it now. In any case, you can use standard D365 F&O data management functionality to export your data at any time, should you wish to do so.

What if I find a technical issue with the system?

You can reach out to us via email in case of technical problems with the D365 F&O environment. There are more details about this in the subscribers area. We do not provide tech support beyond the D365 F&O sandbox environment and we cannot train you to use the standard features of the system (see next FAQ).

Do you provide training material, such as step-by-step exercises?

Unfortunately not, we only provide access to a training environment. We made this choice because step-by-step training guides are very time consuming to create and maintain, which would further increase the price of the subscription. There is plenty of free quality material out there, so we included the best ones for you in our curated content section of the subscribers area.

Will I get access to LCS, Power Platform, Office or other Microsoft applications?

Not at this stage. We focus on Dynamics 365 F&O, so at the moment we do not support anything else. You may be able to use complementary features of F&O (including third-party add-ins) if they can be made available on a tier 1 environment. But we do not provide any technical support for them, so they might not work as expected. If there a feature that you would like us to officially support, reach out and let us know.

Will I have admin access to D365 F&O?

Almost. You will have a quasi-admin access to the environment. We restricted the access to a very limited number of features (e.g. maintain users) to safeguard the stability of the sandbox environment and ensure a smooth experience for all subscribers. If there is a feature you would like to use which is not available, reach out to us and we will look into it.


Focus call

What is the Focus call?

The Focus call is a 1:1 consultation with Marco to have tailored guidance on your situation. It is best suited if you are looking for help on major decisions, like career guidance or a particularly difficult problem with Dynamics 365 F&O or your professional life. The call is meant for individuals who are seriously committed to become the best D365 F&O Functional Consultants they can be and want to leverage Marco’s experience to get better results in less time.

Do I have to purchase a Monthly subscription to have a Focus call?

No, they are two separate services. The Focus call is a one-off purchase that do not result in a recurring payment and gives no access to the subscribers area. Vice versa, the Monthly subscription is a monthly subscription that gives access to all our resources, but it does not include a 1:1 consultation.

Does the call follow a specific framework?

No, because it is highly personal and the advice is tailored to your situation. Generally speaking, Marco will always ask you what you want to achieve, where you are now, and what your blockers are. Then he will provide the right advice based on your circumstances and answer any follow-up questions. Finally, after the call you will receive a personalised report with actionable advice.

What questions can I ask during the Focus call?

Anything you want about your professional development and how to become a better D365 F&O Functional Consultant. Depending on your situation, we might also discuss other topics beyond D365 F&O and consultancy (e.g. other Microsoft applications, life priorities, etc.).

Will I have to take notes during the call?

There is no need. After the call, you will receive a personalised report with a summary of the topics discussed and actionable points to put the advice into practice. Of course, you can still take notes during the call if you want to.

Is my call recorded?

Yes, we record our Focus calls to write your personalised report and to improve our services. Rest assured, the recording is not shared with anyone else. Your situation, the topics discussed, and the advice given during the call are private to you and will remain as such.


Everything Else

The price is high, do you offer discounts?

Yes, we run promotions during the year to give you a better deal with respect to the full price. For example, you may get 50% off when you join, or a reduced price for the first three months. Visit the website regularly and follow us on LinkedIn so you don’t miss them. If you can’t wait, download our free guide and check out the promo code inside!

No, really, the price is too high for my country, can you help?

We may introduce purchase power parity (PPP) in the future, but we do not offer it at present. We understand that a fair price for the UK might not be a fair price somewhere else, so if you are from a country like India or Pakistan, reach out to us directly and we will try to help you with a fairer deal.

Will you introduce more features in the future?

Absolutely! Eventually, we want The Learning Hub to become a reference point for all D365 F&O Functional Consultants out there. So we plan to introduce a lot more content over time. For example: integration with other applications (like Power BI), longer articles on business processes and ERP implementations, webinars with guest experts, and more. If there is something that you would like to see, reach out and let us know.

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